1 reviews | Active since Oct 2016

19 Oct 2016, 11:41

**************** from Telkom

<p>Dear Telkom,</p> <p> </p> <p>Please explain to me why you think it is okay to provide such a low standard of service.</p> <p>I recently took the time to sign up for one of your many internet packages and recieved a rude awakening.</p> <p>As per my signed contract I agreed to pay R475 for a 4meg line, instead I am paying over R500 for a 2meg line.</p> <p>No one has explained to me why and how this could have happened but they sure as hell are quick when asking me to pay for 3 months upfront. Luckily I have the signed contract but even that didn't help, as I still sit with a 2meg line which I am overpaying for.</p> <p>PLEASE EXPLAIN!!!!</p>

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Replies (1)
Telkom
Telkom's reply19 Oct 2016, 14:06
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, please email your ID number or affected number to ***.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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Best regards,