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I cancelled a one of my cellphone contracts with Telkom that was due for renewal in December 2020. The contract was cancelled effectively 23 December 2020 with the cancellations department. I didn't cancel the SIM because I was going to use the number on pre-paid. On the 4th January I received a Telkom Invoice for the active contract and the cellphone number linked to the cancelled contract is now being billed on this active contract. Surprisingly, now I can't get hold of the cancellations department.