****************.... CHARGED FOR A CONTRACT THAT I DO NOT HAVE!!!!

This is not the first time I have written a review on this site, about the same problem... The issue has never been resolved... Telkom has never responded...

Maybe, it's now time to go the legal route... Telkom keeps deducting money every month, for a contract and a phone that I DO NOT HAVE...The mistake was made by the call centre agent who , instead of upgrading my current contract, gave me a new contract... The phone was returned, but the matter never resolved... Telkom has been *****ing my money from November 2017...No one is willing to assist... The managers are always in a meeting or on training.... Staff at the call centre have no clue what's happening and have received no training at all.... If the call centre agent is unable to address the problem, they simply drop the call and it takes a minimum of 20 minutes to get through again....The Telkom systems are apparently being upgraded at the moment and.... as usual they are unable to assist....

The manager / supervisor Mr. Nkosinathi Mhlongo has promised to rectify Ms. Jacobina Sikhakhane's fault many times... but NOTHING!!!! Pathetic service from call centre agent Sizakele Hlongwa

My Reference Number is : ********** 0