**************** by Telkom

Please include negative stars for telkom. Since the opening of my contract I've had pathetic network coverage, I then upgraded to what was promised to be a better, faster package only to find out the network is even slower. After a very drawn out process they sent out technicians who found out that the telkom tower is out of order, resulting in the poor coverage. It took telkom a couple of months to come to the decision that I can cancel my contract and i will not be penalized. I was told by a customer agent that only once the router is in their possession can they cancel my contract. The router was collected 8 September 2020 by Courier it. I then received a bill of R576.10 which is almost R200 more than what I normally pay. I visited the telkom store, the lady there told me my account is still active. I then called the help line, and spoke to another lady who gave me even worse news, I have 2 accounts on my name, my bill is R700+ and I am making phone calls on a data only sim card that I don't even have! This is ridiculous please help, because I feel like telkom is digging a deeper hole for me to drown in!!!!