**************** billing on my account

I took out a contract for R109 per month about 2 years ago where I received 100 minutes and data. I since settled that account and then was offered an upgrade for R139 with the same benefits which I then took for my daughter. My first month in about October 2015 was billed above R600, which was totally unaaceptable because I always just paid the set amount, when airtime was up we just could not use the phone. I logged a complaint at Westgate branch and the gentlemen checking said that we never used the airtime nor the data so he cant understand the R600 + bill. I also told him that my instruction to Telkom was when airtime and data was finished that we needed to top up or just wait for new month. This was logged last year already and since no response that this useless service that Telkom gives their customers. Again was debited a ridiculous amount so went into Clearwater branch and same sort of useless service and again R400 + bill and not a word from these useless people. The phone is of terrible quality as well as the service of Telkom network so I have asked these idiots to take back this piece of ******* and refund my money and guess what, no response since 2015.