****************. Being billed for services not being used, Telkom unable to fix the issue after many disputes, will I ever get my money back or stop being charged for services not being used?

I initially had a telkom adsl and land line. I specifically requested an upgrade to my existing services to Fibre(I still have the original documents that clearly stipulates this). Telkom provisioned a new services instead of upgrading my existing one and is billing me for two services. I've tried so many times to get this fixed but Telkom cannot get this right on on their system. I am being ****** of money from my account every month. The sad part is I cant do anything about it. I feel hopeless in all this.

I am tired of wasting my time trying to get Telkoms billing of my services correct on their side. There is no light at the end of the tunnel and I fear I cannot get assistance . Its sad when you have to accept being ********ly ****** every month. This is terrible service and i honestly wish i never dealt with Telkom ever.