AG
Anel G
1 reviews | Active since Nov 2012
23 Oct 2015, 21:57
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I am constantly on the phone to Telkom regarding slow ADSL and a faulty line. But recently I logged a call with Telkom 10 Oct regarding the slow internet speed. Been paying for a 4 Mbps line but have never received speed faster than 2.45 Mbps. This is the fastest it's EVER been for a very short period.<br> Recently the download speed has gone down to 0.32 Mbps. The minute I want to use the crackling telephone line to make a voice call - the router switches off.<br> Be careful before using Telkom as your service provider.<br> You'll be lucky if you get assistance plus they expect you to just pay for services not rendered.<br> Escalation Ref no: 768070<br> Fault Ref no: 370CRK101015
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Replies (1)Telkom's replyOfficial
23 Oct 2015, 22:39Hello anel.goosen,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160484.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160484.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply23 Oct 2015, 22:39
Official
Hello anel.goosen,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160484.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160484.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
