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<p>I have been trying to cancel my Telkom contracts for 6 months.</p> <p>I signed up with Cell C and need to port the numbers from Telkom to Cell C.</p> <p>Problem is that Telkom have to let Cell C do this.</p> <p>After over 20 phone calls and 20 emails, Cell C are still unable to port the numbers.</p> <p>That means that I have been paying for 4 contracts instead of 2 for 6 months costing me over R 12,000-00.</p> <p>Stay away from Telkom - once they have caught you they will NEVER let you go</p>
Helpful (0)
Replies (11)0
Replies (11)
Telkom's replyOfficial
04 May 2017, 09:40Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply04 May 2017, 09:40
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's replyOfficial
05 May 2017, 10:02Good day
Please kindly confirm with us the affected number that you have been struggling to cancel so that we can assist you further on it.
Rgards
Thokozani
Telkom Social Media Team
Best regards,
Telkom's reply05 May 2017, 10:02
Official
Good day
Please kindly confirm with us the affected number that you have been struggling to cancel so that we can assist you further on it.
Rgards
Thokozani
Telkom Social Media Team
Best regards,
's updateReviewer Update
05 May 2017, 10:12There are 4 numbers
**********
**********
**********
**********
's update05 May 2017, 10:12
Reviewer Update
There are 4 numbers
**********
**********
**********
**********
Telkom's replyOfficial
06 May 2017, 17:29Good day
Kindly provide the requested details via a private reply, your details were hidden for your privacy. Alternatively you can e-mail us at *** . Please use this *** as the subject.
Regards
Sikelelwa
Telkom Social Media Team
Best regards,
Telkom's reply06 May 2017, 17:29
Official
Good day
Kindly provide the requested details via a private reply, your details were hidden for your privacy. Alternatively you can e-mail us at *** . Please use this *** as the subject.
Regards
Sikelelwa
Telkom Social Media Team
Best regards,
's updateReviewer Update
08 May 2017, 07:58I have forwarded the 2 cancellation emails from March to the above email address.
Please confrim that you have received them.
's update08 May 2017, 07:58
Reviewer Update
I have forwarded the 2 cancellation emails from March to the above email address.
Please confrim that you have received them.
Telkom's replyOfficial
09 May 2017, 14:29Good day
May you kindly private message us your ID number for further investigation .
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Telkom's reply09 May 2017, 14:29
Official
Good day
May you kindly private message us your ID number for further investigation .
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
's updateReviewer Update
09 May 2017, 15:57***
's update09 May 2017, 15:57
Reviewer Update
***
Telkom's replyOfficial
14 May 2017, 17:43Good day
Please kindly confirm with us that which affected number you want to cancel because this one *** is already on pre paid.
Regards
Thokozani
Telkom Social Media Team
Best regards,
Telkom's reply14 May 2017, 17:43
Official
Good day
Please kindly confirm with us that which affected number you want to cancel because this one *** is already on pre paid.
Regards
Thokozani
Telkom Social Media Team
Best regards,
's updateReviewer Update
15 May 2017, 07:30If you see my earlier reply I gave you the 4 numbers
********** 233
********** 307
********** 581
********** 368
's update15 May 2017, 07:30
Reviewer Update
If you see my earlier reply I gave you the 4 numbers
********** 233
********** 307
********** 581
********** 368
's updateReviewer Update
19 May 2017, 10:41I assume that these contracts have just been cancelled as both phones are not working.
The numbers should be ported to Cell C but I have just spoken to them and they say they do not have permission from Telkom to port them.
I need this resolved NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
's update19 May 2017, 10:41
Reviewer Update
I assume that these contracts have just been cancelled as both phones are not working.
The numbers should be ported to Cell C but I have just spoken to them and they say they do not have permission from Telkom to port them.
I need this resolved NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
's updateReviewer Update
22 May 2017, 13:02TELKOM HAS TO BE THE WORST COMPNAY IN SA.......
After 6 months , 100 emails, 100 phone calls, etc, etc they managed to cancel my cell phone numbers.Thet knew fully well that the numbers were to be ported to Cell C. It is therefore an intentional act to cause my business to fail as none of my clients can get hold of me.
It is therefore time to take this to the Cosumer Protection Council, The Star and all social media networks as this is a deliberate and malicious act.
's update22 May 2017, 13:02
Reviewer Update
TELKOM HAS TO BE THE WORST COMPNAY IN SA.......
After 6 months , 100 emails, 100 phone calls, etc, etc they managed to cancel my cell phone numbers.Thet knew fully well that the numbers were to be ported to Cell C. It is therefore an intentional act to cause my business to fail as none of my clients can get hold of me.
It is therefore time to take this to the Cosumer Protection Council, The Star and all social media networks as this is a deliberate and malicious act.