1 reviews | Active since Apr 2017
<p>in march of this year I contacted Telkom's online service to apply for a landline in order for me to get my adsl up and running.spoke to a consultant telephonically and decided to go with the free eve and weekend package of R209pm ...so after confirming all the T's and c's with her the installation was now confirmed for 13.3.17 ....bear in mind that with this particular package installation was supposed to be free and line rental included ....low and behold I get a fat bill from them 13.4.17 for a whopping R1058 .seems like I was billed for installations and line rentals ,services etc...when contacting the call center I was advised that my package that I app**** for was never activated ...well long story sort I was advised to pay the amount as per the invoice so that my service does not get suspended and then I must log a claim for a credit...really Telkom ur calll center service is the worst and ur staff must be taught to give customers the services they apply for ....worst ever service</p>
Good Day Adrian
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day Adrian
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
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