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since the beginning of the lock-down i have advised telkom that i was out of work and wont be able to pay my instalment. despite the fact that i informed them about my situation they continued to debit my account causing unnecessary bank charges due to my account not having funds in it, obviously. i now see that beside debiting my account they also charging me for services that i haven't used/received. My account is now currently in a minus of more than R3500 because of bank charges only and on top of that im expected to pay their bill as well. i have been a loyal customer to them for years despite other issues i have had with them and this is the service i get.