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<p>How convenient is it that everytime I buy data telkom had no network and I end up losing my data. Friday 02/12/2016 I bought the 75 mb hourly bundle, all of a sudden there's no network. I struggled for that whole hour to use the Internet but I could not. And this is not the first time. I am so sick and tired of Telkom robbing me of my data as if it's not expensive enough. I want MY DATA BACK. I've lost over 250mb already because there's no network. I have a prepaid number and a contract with you which is R559 a month but this is the service I get back. I am cancelling my contract this month because you ****ing ******* make me sick. I bettet get my data back before I SUE you!!!!!</p>
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Replies (3)
Telkom's replyOfficial
06 Dec 2016, 19:26Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply06 Dec 2016, 19:26
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
09 Dec 2016, 13:59Hi celeste-lesty-alison-lex,
Please be advised that we have checked the data usages on your number and it shows that it was used up, we won't be able to credit you with more data.
You need to report this while the data is still active, please email us at: *** to confirm if you still want ti proceed with cancellation.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply09 Dec 2016, 13:59
Official
Hi celeste-lesty-alison-lex,
Please be advised that we have checked the data usages on your number and it shows that it was used up, we won't be able to credit you with more data.
You need to report this while the data is still active, please email us at: *** to confirm if you still want ti proceed with cancellation.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
09 Dec 2016, 14:00Hi celeste-lesty-alison-lex,
Please be advised that we have checked the data usages on your number and it shows that it was used up, we won't be able to credit you with more data.
You need to report this while the data is still active, please email us at: *** to confirm if you still want ti proceed with cancellation.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply09 Dec 2016, 14:00
Official
Hi celeste-lesty-alison-lex,
Please be advised that we have checked the data usages on your number and it shows that it was used up, we won't be able to credit you with more data.
You need to report this while the data is still active, please email us at: *** to confirm if you still want ti proceed with cancellation.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,