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I have R286 Telkom contrac***** been going ok for few months then boom it went from R286 to R927 last month.I tried to query.My first call the lady said she can't give me answers,because she can't say what's happening.This is billing department.I went online to cancell time of after time,system tells me can't retrieve my info.Then a little test same account info on Telkom app l app**** for another contract and boom it's been approved.I went in store and was informed l can only do it online.Spoke to gentleman and asked him to guide me thru the system.He said he can only do new applications.So you can't go on your website l asked him.So he didn't say anything.So anyway we went on and Jah same thing can't retrieve my info when you apply for cancellation.I don't mind paying but why must l.My words to them was when l took out contract and agreement was that l pay R286 a month that's it.