daylight ******s Telkom/8ta

Dear Sifiso,<br> <br> As per our telephonic discussion you have logged a call for the incorrect billing that Telkom billed us <br> <br> The ref number for the case logged is ***2.<br> <br> However you have said that I do not owe R1831.7 as stated , I only owe R784 and that is due on our next debit date.<br> <br> You will activate my lines within 72 hours as my lines was disconnected and there were no funds outstanding.<br> <br> I would also like to comment Saldina Ngema for extraordinary service.<br> <br> Before I spoke to her I spoke to 6 other agent that was clueless and they stick to their script without understanding me or showing any empathy.<br> <br> I was already very furious when I was handed over to Saldina , I was ready to take this matter to the papers and the ombudsman.<br> <br> She got Sifiso on the line and he was very professional and helpful. My lines are still not connected, adn i will be billed for lines that are not active??????<br> <br> Since start date with Telkom/8TA i have this **** srevices and problems with my lines inactive becuase of poor accounts department and lack of communications.<br> <br> If my bank account will be debited, surely this will be in the news papers and on television with Focus.<br> <br> unhappy and ****ed off