daylight ******s Telkom/8ta

Good day,<br> <br> Once again received my billing statement from Telkom/8TA with figures that doesnt correspond. This matter, since my last report on HelloPeter wasnt resolved as promised from Telkom/8TA.<br> <br> The entire team sucks, and wich i can get to their senior CEO and CFO's to showcase how their employees misled them by ill treating and robbing loyal customers of theirs.<br> <br> Ive paid an amount of R524, made payment via eft still shows as 90days on my statement which ive forwarded proof of payment to their team leaders, managers,etc<br> <br> Im being billed for R430 for the month of November, whilst my lines was inactive since October????<br> <br> Telkom/8TA team you disgust me, and believe me this will be laid in newspapers,and all other social and network sites.<br> <br> I have so many friends, and family members that made the biggest mistake of their lifes when the contract was signed with Telkom/8TA.<br> <br> Accounts department, are useless!!! Management are useless!!! <br> <br> Furious & nomore a customer of this ******s \Telkom/8TA""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;926601;765374;14;2;0;1;0;0;2;15/12/05 9:23;309;NULL;15/12/05 5:52;15/12/05 4:14;Pathetic Service;***;More than 1;***;Been struggling for a week to have my package delivered between a certain time as I work and take the train so cannot have it delivered at work due to the size of the order. Been told I phoned the courier to cancel. I did not. That they cannot phone the courier but can only wait for a response via email. Was informed that I will receive on Friday (4.12.2015) and would get a call back to confirm. No call, then phoned back to confirm was again given a random any time before 5 answer insisted on the courier number (that they supposedly don't have) was given the no...Phoned the courier...was told I will definitely get it... took off earlier frm work to be at home on time. Come 6 and still no package or call. Phoned again and was told the CP branches are closed and ill most likely not receive it. I seriously give up. The service is shocking! I don't know what to do any more to get my order delivered. It's goods for my baby that I need desperately and now have to go and buy over and above the order as it's been taking so long. Never again will I order from them! It's the worst service I have ever received in my entire life!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;792708;688151;14;2;0;0;0;0;2;15/12/14 15:00;309;NULL;15/12/08 11:11;15/12/08 9:51;I being accused of wearing them more than once;8,40E+12;They refused to exchange pair of shoes as I have worn them once and the size was bigger than size 10;***;I returned the shoes I bought for a wedding which I only noticed when I had them on the day of the wedding that they are bigger than the size 10 as my feet was sleeping to the front ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;232839;815016;14;2;0;1;0;0;2;15/12/09 10:39;309;5;15/12/09 7:21;15/12/09 5:30;So be it.;NA;Jonathan Van Aswegen;***;Jonathan, <br> <br> As per your last response..<br> <br> So.... What you are saying is that i should not have called you in the first place because you had to go out of your way to assist me, rather i should have called Kawasaki. This has been noted.<br> <br> I am sorry that the you were inconvenienced by the death of a fellow biker, who did not have time to put the pieces of the bike back together or in a cardboard box, rather than a plastic bag.<br> <br> If there is anything els i can do to make your job easier with regards to the bike please advise.<br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;696538;33;1;2;0;1;0;0;2;15/12/09 13:03;309;NULL;15/12/09 9:46;15/12/09 7:54;BCHOTLINE NO RESPONSE;***;;***;I am very unhappy with the level of service that I have received from your ***** department. I had initially logged an online reversal for a **** that had occurred that led me into making an online payment under false pretenses. I was then later advised that this would be logged to the ***** department and that I had to submit a police case number as well as an Afidavit in order for this to be investigated further. I then was also advised to mail all my relavant details to [Email Removed] which I had done this on 2015-12-05. till this day I have not recieved any kind of feedback advising me on the status of the request. To add on top of that, when calling the ***** department, the phone is answered and they tell me send a followup email where am not getting any respond the agent assisting simply says that the department does not have any contact details to follow up with and that I should just wait. AM SO DISAPPOINTED IN FNB i think its a bit racial. I think with this kind of service will not recommend anyone to bank with FNB<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;928634;564;14;2;0;1;0;0;2;15/12/11 12:18;309;NULL;15/12/08 8:59;15/12/10 7:09;order 38949;338949;;***;I have ordered and paid for goods 3 Dec, I have mailed and call to find out what the status of my order was, no reply on 2 mails is send to Cher or Noby and no feedback with the call i made, this is really frustrating!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;927068;893260;16;2;0;1;0;0;2;15/12/18 10:15;309;NULL;15/12/14 6:54;15/12/14 5:06;Unknown number on my account;N***;na;***;Good Day Thabelo<br> <br> Reference REQ:***<br> <br> I dont understand how you are unable to find my numbers on your systems, as I am being billed for these every month. The information below was copied and pasted from my online MTN profile.<br> <br> The *** listed below and against my account is the number in question. I do not carry any knowledge of this number whatsoever.<br> <br> Selected subscriber Account number N***<br> Cellphone number ***<br> Profile details:<br> Hendrik Warnich<br> Po Box 4601<br> The Reeds<br> 0158<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;729915;202;9;2;0;1;0;0;2;15/12/14 14:27;309;NULL;15/12/14 10:55;15/12/14 9:18;None Payment of Claim;7,30E+12;Patrick;***;Hi <br> <br> I was ****** 3 weeks ago and called to make a claim and was informed I need a blacklisting no from service provider, which I did and called back, was than informed I need a case no, which I did Saturday and they informed me I need some other no from insurance and provider, called insurance now and have spoken to 3 different people and still on hold for over 30 min now, my problem is they ref to me not having a ID or drivers licence as I lost it, yet I informed them I was ****** by 3 guys, and that they tell me each time I call once I have the requested info am told there is something else that is needed, why they could not inform me of this in the first place and the fact that the police don't want to help me which I have informed them and still no help and still Charnel Supervisor just once again on the phone asked if I lost the items or what happened this after telling everyone that I was ******, had to drop the call this after being on the phone for over 30min and still being treated as a ********, this is why this don't come right as the victims are being treated as the ******** as the ******** get rewarded for being *********, you get ****** by gun point and police ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;930544;704391;9;5;0;1;0;0;5;15/12/15 15:30;309;NULL;15/12/15 12:09;15/12/15 10:21;Saved me money;8,00E+12;Ntokozo mdunge;***;I received my annual letter for premium increment, and because of how things are I called miway and said my story without even explaining further I was reffer to a senior consultant Ntokozo who made miracles happen oh my Lord I am so happy with what I got.<br> <br> Miway doing things indeed our way, you have a soldier there in Ntokozo you will never loose clients.<br> <br> Halalalaaa Ntokozo.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;328185;36;15;2;0;1;0;0;2;15/12/18 14:40;309;NULL;15/12/17 11:26;15/12/17 9:31;unable to fry an egg;;manager;***;4 x breakfasts eggs easy over 1st time slimy 2nd overdone. I should have known from last experience when we got raw pork and chicken. You should maybe teach your staff or close down because this is pathetic. ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;577674;1132;5;2;0;1;0;0;2;15/12/18 14:18;309;NULL;15/12/18 10:57;15/12/18 9:09;Terrible Resolution;8,80E+11;;***;Last night my husband and I went to watch Starbucks Wars on Imax 3d was supposed to be a great experience turned into an eye damaging exercise in don't know if it was the 3d glasses or the screen resolution that was ****py but the whole movie was blurred complete waste of money can't believe I paid R255 for 3 tickets blurred image's;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;932455;203;9;2;0;1;0;0;2;15/12/21 15:45;309;NULL;15/12/21 12:05;15/12/21 10:36;Barely any communication;***;;;My phone was lost almost three weeks ago. I placed my claim the next day and I am still waiting for it to be resolved. When I purchased the insurance I was contacted constantly, now that I need to make a claim it takes days to receive a reply. This is totally pathetic. Living without a phone is more than a hindrance for me, it has made the month incredibly difficult and has had adverse effects on my work and social life.<br> My claim has been processed by three different people, none of whom have been able to help me resolve this issue. I am sick of being ignored and receiving no help. This is the worst customer service I have ever received, especially terrible considering the limited communication I am having to live with.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;692219;793962;16;2;0;1;0;0;2;15/12/21 18:18;309;NULL;15/12/21 14:56;15/12/21 13:09;Don't Apply For Fibre Internet From Telkom. ;***;;***;So a few months ago, we had the opportunity to sign up for Telkom's fibre package, which offered speeds from 10MB to 100MB. After we agreed to it, we spent weeks just getting them to setup the device. Each week we would have a team of technicians come around without fixing it, blaming the last team that came in and promise to resolve the issue soon. This continued for about a month and a half, with myself calling Telkom on a regular basis and receiving no noteworthy help. Now that the hardware has been installed we still have no internet connection. Everytime I call I am simply passed around from one department to the next. It has literally been months since we first signed up for this package and we still don't have internet. My advice to you is, is stick with regular ADSL or find a different service provider because Telkom clearly has no idea what to do when it comes to offering Fibre interenet.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;919907;793962;16;2;1;1;5;3;5;15/12/21 19:56;309;2;15/12/21 16:19;15/12/21 14:47;ADSL & Telephone Line still not working;7,21E+12;Ridwaan Nana;***;Fault regarding my ADSL and Telephone line was logged 14 Dec. Reference No. 483CTK141215. On 15 Dec I received an sms confirming that the fault is in hand with the technical repair division. On 16 Dec 2015, I conducted a follow up. I was advised by Lunga that the job was forwarded to a technician and that this was assigned to him on 15 Dec. The matter was escalated, ref no. 797030. On 17 Dec 2015, I followed up again as no technician called and my lines were still not working. Prince confirmed that the fault was handed over to a technician by the name of Ridwaan Nana on 15 Dec 2015. On 18 Dec 2015, I called again, Kapolo, also indicated that the fault is with the technician and once again advised that he will make this a matter of priority for urgent attention. I was not allowed to speak to a manager. I called again and Sinclair tried to contact the technician, but his phone was on voice mail. She confirmed that a message and email was sent. On 20 Dec 2015, I received an SMS from Telkom indicating that the technician recently attended to this. Upon my follow up I was advise that the technician will be notified of this and to date my fault is still outstanding and unresolved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;933658;353;5;2;0;1;0;0;2;15/12/30 14:43;309;NULL;15/12/24 11:14;15/12/24 9:34;Frustrated!!;;;;Bought DSTV Explora, hard drive faulty so we had to go to the only place in Cape Town which is based in N1 City to have it fixed. They just gave us another used but refurbished decoder. Two months later we had the exact same problem so went back a second time. AGAIN they gave us another used but refurbished decoder which two days later now doesn't work AT ALL!!! Don't hand out used decoders if you don't know how to fix them in the first place - this is rediculous. Now we have to go back for a third time - shocking service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;933937;67;21;2;0;1;0;0;2;15/12/26 21:49;309;NULL;15/12/24 9:27;15/12/26 16:40;Swak diens;5,80E+12;;***;Ons het op 8 Desember 2015 kennis gegee aan Old Mutual van ons nuwe bankrekenings vir die inbetaling van ons pensioen-annuteite op 23 Desember. Op 24 Desember het ons ges***el en gevra waarom is die in betaling nie gedoen nie. Die terugvoering is dat die vorige bank eers die terugbetaling moet doen voor ons die inbetalig kan kry. Ongeveer drie dae. Totaal onaanvaarbaar. Waarom word ons gestraf vir iemand wat nie sy werk doen by Old Mutual nie.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;79147;167;23;2;0;1;0;0;2;16/01/04 11:09;309;NULL;16/01/04 7:58;16/01/04 6:00;Not receiving my monthly statements;MAD00290;Accounts;***;ADT is not good in communicating with their customers. I always have to beg to receive my monthly statements. In 2014 I wasn't even informed about the annual increase and had to pay huge amounts of money accumulated over the months that I was not informed about the increase. In November last year (2015) I sent an email to alwaysthere email address inquiring about why am I not receiving my statements but until today no one responded. I then called them on December 3, 2015 and spoke to a guy who gave me Winnie Bochele's email address. I sent an email to Winnie on the same day but still she didn't respond till today.<br> I need to know why I always have to beg you to do your job. The last time I received a statement from you was in 2014 July. I need to know how much my radio fee is. How do you expect me to just guess what the increase is? I do not always have money to pay outstanding fees created by you. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;546480;893260;16;2;0;1;0;0;2;16/01/04 11:24;309;NULL;16/01/04 8:05;16/01/04 6:15;NO HELP!!!;7,11E+12;CALL CENTER;***;Good day, I have made an arrangement with MTN on my account and made the payment when it got time for MTN to do their part - no response!!! I phoned today to find out why the line was not yet connected and I got an attitude from the guy at the Call center after I was told that my cellphone number is invalid.<br> I am not even registered on the MTN network!!!! <br> <br> I was told that a credit controller will call me back on the 30th of Dec untill now no call was received. This morning the guy at the call center told me the same thing, when I asked him if they do not call me what am I suppose to do then I was not given an answer the line just went dead. I phoned back and got a lady when I asked her the same thing she told me she cant help me even though I have access to the account! I then asked to speak to a supervisor and got the same response the line just went dead which I held for 11 min. <br> <br> My question is I have done my part is MTN going to do theirs??? <br> I need my line as I use my phone for work purposes but cant as I do not receive incomming calles nor sms's.<br> <br> I am a loyal customer but if this continues then I will seriously need to think of moving my account.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936254;357;16;2;0;1;0;0;2;16/01/05 13:27;309;NULL;15/12/18 15:17;16/01/05 8:18;WORST CUSTOMER SERVICE EVER;S3-9OI9D-D5JH;Noluvuyo Mgwangqa/Sebastian Dreyer;***;My account was in arrears, only noticed it after I came back from a trip abroad, went and paid it up to date on the 25th of October 2015 and was told to buy a new sim card etc, every thing was done as I was told, but the payment was never allocated to my account. Now Vodacom is debiting my account every month, with non agreed amounts, and says that I am still owing them money. According to me I have a credit of R566.76 or R59.76 if you deduct the 3 month non existent service I received from them from the credit. Every time you phone their accounts or legal department and ask them what happened to the cash deposit that was made, they put the phone down in you ear. Received an e-mail on the 18th of December 2015 to say that my query will be attended to within 24-48 working hours, seems that everybody there is still on holiday... No answer yet. They are *****ing money from their customers, they should really be audited to see who the culprit is. Proof of payment has been sent to them numorous times, but as said before, ABSOLUTELY NO RESPONCE. If they would just cancel my contract and stop debiting money from my account, I would be happy! *****S!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;377861;704391;9;2;0;1;0;0;2;16/01/14 15:57;309;NULL;16/01/05 12:38;16/01/05 10:48;Unprofessional Consultant (claim 688742);8,91E+12;Kwena Papole;***;Firstly let me state that I have no issue with Miway as a company. Your service is more than brilliant. My issue is with one consultant who was assigned to a claim I made ion the 14th of December 2015. Since having been assigned to my claim this lad has called me once and only because I requested a call back. He doesn't respond to emails and breaks promises he makes to call me back. When I do have him on the phone he is just completely silent and doesn't explain what is transpiring on his side. When I question him he becomes impatient. Today 2016/01/05 was the last straw, he was finalising my claim and then told my details were suspended and when I asked why he became irritable as to allude to the fact that I am annoying him. I urge his manager to listen to the call made today 05/16 at around 12:35. I have received more help with my claim from his colleagues than I have from him. I certainly hope I never get to experience his \service\"" again. """