Daylight *******

Im writing to you because i have reached a fed point and hope you get senior person in Telkom to explain this daylight ******* and possible false advertising. This has been happening for many years i've been with telkom. The frustration part is that even if one visits these telkom shops we find in malls they are unable to assist instead they tell me to call the call centre number.

The call centre number has no options to talk to an agency or any personnel to explain any frustration one may encounter. The options listed there are more like self service, all of them. You can put it to test.

My frustrations and telkom day light ******* i've alluded to:

1. They sell Mo nice Data/airtime etc which stipulates / amount/ expiry date

2. Soon as yo u load any of Data of preference eg. 4.7 GB for R50 for 14 days, which is my current bone contention, The expiry date changes to 5 days when you check using the USSD using the *188# option.

3. Any of their airtime sold from Mo nice dont last upto the offer. if it's 30 or 60 minutes it will just get finished after 10 or 15 minutes of calls and will tell you must recharge. This has been happening for years to dateas ive already said.

Here I have attached screenhot of my recent experience and this not for the first time.