Day time *******! Poor customer service and ******ion

My data gets used up quickly even after doing everything that they adviced me to do. Switched off background refreshing and all but still. I spoke to a consultant named Happiness and she told me I’m the problem. She didn’t even check on her system which app uses most of my data. No investigation whatsoever. She said that I’m the problem and that she can’t log a call with IT to assist for such matters. R650 worth of data finished in 3 days. Are you kidding me? Telkom needs to own up and fix their billing issues. It’s not fair on us the consumers. This is daytime *******. They must hire compatible people because these consultant sound like they’ve all memorized the same dumb story. Totally unacceptable