EB
ERNA B

1 reviews | Active since Nov 2013

01 Apr 2015, 21:14

day time bundle used up instead of night owl

Telkom changed the starting time of the night owl data from 11 pm to 12 pm without notifying customers. I only became aware of this change once my daytime data bundle was depleted on the morning of 30/3/15 and I emailed Telkom informing them of the error. Telkom only rep**** that the new hours are from 12:00-7:00 that's why my data is deleted. I think that it is unacceptable because I especially waited till 11:00pm to start my downloads. I especially bought new data bundle and was without data for 2 days and I wanted my 2gb data bundle to last till end April ! I think it's very bad business dealing and UNFAIR!

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Replies (1)
Telkom
Telkom's reply02 Apr 2015, 14:13
Official
Hello ErnaBeyers,

Thank you for your post.

As per our telephonic conversation, we will contact you back again to further assist.
Your reference number is SM100930.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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