Day light ******* to feed their accounts

I called Telkom on the 19/09/23 to cancel the Dr order so that I can pay cash/EFT, the lady asked to check with the supervisor and it was okay so she confirmed to have removed the debit order, on the 25 SEP debit order was still processed and declined while on my side I had already made a payment to Telkom, I called them and no one picked up so I called again today 5/10/23 and I'm being told that there's no record of the debit order being removed and it's not allowed to remove it online I must go to a Telkom store, I asked the lady to put the supervisor on a call and I was put on hold untill the call was dropped, all I wanted was the debit order to be removed as per our agreement and they must reverse their R202 charge for rejection because they confirmed that the debit order was removed, if they had told me to go to the store I would have done so as time was there. Now they have charged my account and that's what I was avoiding especially now that I'm no longer working I don't need unnecessary expenses so Telkom kindly do as we agreed about and remove the debit order and reverse your charge.