DAY LIGHT ******S ****MERS NO VALUE FOR THEIR CUSTOMERS

0 Rating!!! I am extremely frustrated with Telkom. You are operating unfairly and providing absolutely no customer service. As a pensioner, I am tired and disheartened from going up and down, trying to fix an error that Telkom created — all with the little pension I earn.

I have called numerous times and visited your stores, only to be sent from pillar to post. My Absa bank account was cancelled a while ago, and as soon as it happened, I went to Telkom to update my details and cancel the debit order so that I could make cash payments instead. I was given an account to pay into, and I have been paying cash regularly — assuming everything was in order.

Then, out of nowhere, my Wi-Fi was suspended! Now I’m being billed for outstanding fees and penalties that are completely unfair. How can I be penalised for Telkom’s incompetence? I have proof of my cash payments, yet I’m being told that the money is not reflecting in your accounts.

I have also requested to have my services cancelled completely — which you are now refusing to do. What must a pensioner like me do to get Telkom to fix their own mistake and cancel my services?

I do not owe Telkom anything. This is pure daylight *******. Please, cancel my services immediately so that I can move to another provider who actually values their customers and offers real service — because what I am receiving from Telkom is not service at all!