Day light ******* . Making profit with wrongful billing of customers .

Day light ******* , ******** of pensioners . Good day . I would like to log a complain about Telkom . My mother took a contract with telkom for Data for R139 a month . She told them to bill her on the 5th of every month but the billing her for the 1st of every month so the account is always in arrears because of the wrong billing by telkom . every she pays R437 on her pension . when she took the contract she gave them her bank statement showing that she only gets the grant on 5th of every month . Yesterday they were suppose to debit the instalment but they didn't now the amount that is due now for October is R450 . We called their customer care yesterday I spoke to Nokulunga Maloyi and she promised that they will deduct yesterday the 5th of September again they didn't deduct the money on her bank account . My mother's account no is *** subscription usage *** . My mother's cell number is *** her name is Yvonne Mathebula . Every month they bill her wrongly and she pays extra amount . The First Consultant that I spoke with was Thabile she was Rude and didn't have answers and she hung up on me .