Day light ******* From Telkom Mobile. Consumers BEWARE

I received an invoice from Telkom which outlines that I will be billed R500 out of bundle rate due to a spend limit that was added to my account without my consent.

When taking my contract out, I was not advised of this spend limit nor did i agree to it I called the Telkom call center to query the charges on my invoice, but was advised that I had a spend limit and due to me going over the limit was billed out of bundle rate. I then asked for the spend limit to be removed which the agent agreed to. She advised that there is a system issue and could only reduce the spend limit to R1.00 which I agreed to. The agent then said she could not assist me with my complaint or dispute and referred me back to a Telkom Mobile store as she does not have the T/C of my contract or could not point out where on the contract it mentions there is a R500 spend limit app****.

When going to the store, the representative logged a case for me but advised that the call centre agent could have done this when I first called. She also confirmed that there was a spend limit which was put in place and could not be removed to R0.00 due to a system issue/glitch when the contract is taken out.

My dispute/complaint was closed today with the resolution, spend limit changed to R1.00, after I requested for this to be done.

In conclusion nothing has been done from Telkoms side to look into my complaint, rather a generic response sent