DAY LIGHT ******* FROM TELKOM MOBILE

I had lost my contract mobile phone in September 2017, it was insured, asked Telkom to block my contract cell number and de-activate the sim card (which i pay for R549pm for 2gigs data and 100 minutes) until i got a new phone then re-activate it upon having the new device however i got a new device beginning on November 2017 and have been going Telkom store to Telkom store trying to re-activate my contract sim card which they were still billing me for even though i wasn't using it my monthly statements would come in and the debits would go out, i've dealt with over 4 in store Telkom agents and they all can't help me get a sim swap, they claim my number is active but whenever they try do the sim swap for me it never works. One in store agent even went to the lengths of giving me her managers email address so i can ask what the problem is personally, that manager said he will look into it and give me a call, i've since been . waiting for that call and that was beginning of November, no one has a clue on how to help me at every Telkom store even online but yet i'm still paying R549 for this contract sim card which i don't even use, and mind you that was my primary cellphone number which had very important business contacts and was linked to several of my online accounts. This Whole thing has put me in a helpless position because neither the store people, online people or their managers can help me solve this problem i've run out of ideas on where to go to or who to go to to address this matter because it is starting to become **************** and a very huge inconvenience towards me because i ported from Vodacom to Telkom with hopes of better service but in turn i just got worse, i don't know who to go to now the last i heard and feedback about this issue from Telkom was that "technical is trying their level best to fix the issue" but that was over a month back now and no one has got back to me but i keep getting the statement invoices every end of the month stating that i owe so much but i haven't even been using the sim card. Please help i'm out of options right now as to whom to approach with this matter to get it fixed. The manager's name and email who said is going to help me but still hasn't yet till this day is: Mbulelo Salman email: **********