Day light *******

My dad, Mr Mbuyisa, 72 year old accidentally transferred R10 000 into his Telkom account beginning of May. He has no outstanding balance and has never owed Telkom any money. He went to do a reversal of the funds and included mu number so I can assist in following up for him. On this month’s debit date, they took their monthly installment and have not since reversed the funds he accidentally paid in. It’s been 3 weeks already and nothing has been done in this difficult time of Covid-19 where bills need to be paid despite the fact that his business has not opened since March 26th. This is ridiculous. They have no right to keep someone else’s money as he has other expenses.