DAY LIGHT *******!!!!!!!!!!!!!

DAY LIGHT ******* !!!!!!!!!

Good day,

I've got an wifi router contract with Telkom mobile, my debit date is on the 20th. Last months debit rejected due to the fact that I transferred funds to late, a penalty of R202.70 was added to this months debit which rejected again because I was not aware of the penalty. Telkom never send any communication stating the amount would be R341.70 and reason why. I only transfer the exact amount for the router to be debited on a monthly basis. I received no communication from telkom stating about the penalty amount which was added to this months debit, this month I transferred exactly R139.00 to be debited but because they debited my account with R341.70 the debit rejected again.....now Telkom wants me to pay another penalty of R202.70 for September

I feel this is highly unacceptable because if they communicated I was gonna make sure enough funds was available. I asked the person whom assisted me at the call centre for a copy of my contract as I do not have a contract as this product was sold over the phone and courier services was used to delivery. NO ONE at Telkom could provide me with the contract requested instead I was send back and forth Lesley gave me the following number 10213 which I phoned, I then spoke o a Lindiwe whom advised me to call the same number and select option 1 and than 3, I then spoke to a Busi whom advise me to call 081180 again, I phoned that number again and the person said they don't have contract for people who took contract telephonically I should phone 10213 again.

no one at Telkom can provide me with my contract to see what I signed for.

I feel this is day light *******....