Day Light ******* and Entitlement - Absolutely Shocking

I'm completely disgusted by the inefficiency of the Telkoms accounts department, cancellation and lack of customer service. The branches are also just as bad. They are inefficient and offer no customer service support. Whatever happened to going the extra mile??

Last yr June 2017, Telkom randomly debited my account for an unexplained amount which was outside of the debit order due date. It took 2 weeks of fighting to reimburse me and pay for banking charges.

I emailed a cancellation letter 2nd January 2018. I got sent from pillar to post with no explanation why the cancellation was not processed. Promises made that it would be. Eventuay I gave up and left it.

24th March 2018, I decided, much to my reluctance to bad service and inefficiency, I upgraded my contract. I notified the sales agent of the new debit order date due to available funds. I was also told that I would be debited according to usage of the new upgrade on the new debit order date - 15th April (16th). I was debited on the 5th April, an amount not related. The invoice also indicates a debit amount of over R1000 for which does not make sense at all. My monthly payments have always been R199. This is completely absurd.

On the 24th March, the sales agent said that the new contract should kick in immediately. This was not the case. I had no connection. On the 1st April the line was active. Now, since Monday, 9th April there is no connection again.

This is absolutely pathetic. I have been struggling for days now without any luck of getting hold of someone to rectify this situation. What's alarming is the voice recording says that I'm due for an upgrade. Whaaaat???

I will not be paying another cent towards Telkom, making sure that there are no funds available. I want this cancelled with immediate effect.

So many disgruntled customers - it's time we all took a stand and put an end to this.

I have recently heard from one of the Telkom branches that the accounts department and customer center is in a complete shambles. They actually are loosing control in effectively managing their work load. I'm so tired of being **** to and taken for a fool. It's always someone else's problem. Never theirs.