Day light *******

I have been having problems with my Internet connection since early much, telkom started reposting to my tweets on the 13th of April 2015, they said my account was suspended so they cant help me with line until paid, I then went to pay that outstanding amount. On the 27 I was told that my 10 gig was used up which it didn't make sense since I didn't have connection for almost a month, since then all I have been getting is apologies left, right n centre but no solution was offered. Come month end telkom wants me to pay the account again, Hello Peter, twitter, calls, emails n sms all I get is we apologise for the inconvenience caused, investigation is on and feed back will follow but nothing is happening until now I get I twitter inbox telling me to pay up my account and they will assist me afterwards. That's what you said on the 13th an no assistance was offered after paying. I have lost customers, I have lost money, I have lost business. How do I pay for something I didn't use, how do I pay for a product that doesn't work. How about you deal with my complain 1st then ask for payment afterwards?how about you put customers 1st before finances?