1 reviews | Active since Apr 2014
Day light *******
<p>Telkom billed me while my monthly 5Gig was not depleted as per our agreement that they will charge me 0.50cents per megabyte should i exceed that however my data was not depleted and yet they charged me R57 extra, i called and asked for data report of which they provided and i noticed that i was charged on the 25,26,27 all separately different amounts of which i could not understand as to why was i charged so i called them and requested an explaination however what Confidence Mbele said was that back office states that there is no unusual data depletion and of which was what their sms stated so i asked again why am i being billed then, she put me on hold for too long and came back with a reason that somehow my data was not responding so it charged as airtime hence the billing but i am using a wifi router how can it charge as airtime while we agreed that its data and will be be charged once my monthly 5Gib is depleted, why must i be charges for a system error that occured at Telkom?</p> <p>I find this as an excuse to rob clients day light because thats not what we agreed on in the first place. I request for an updated invoice being billed the correct amounts because our agreement was that i will be billed extra once my monthly data has depleted not because a system error occured at Telkom and my data was not responding so now you must bill the client for your wrongs, learn to be accountable for your own wrong and stop pushing it to clients.</p> <p>This is the second time that i experience such things with telkom, firstly you debited my account and advised that you will credit the funds back and you never did, after 6 months you decided to deduct it from my invoice and now you have billed me incorrectly for no reason i wonder how long it will take this time to amend your records correctly since your consultants could not even answer why i was billed as they transfered me from one consultant to another, your service is very unacceptable and i will definately not recommend you to anyone with your catchy adverti*****ts as you are just want to rob people day light.</p> <p> </p>
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Moenieb.
Telkom Social Media Team.
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Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
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Good Day
Hope the message finds you well
In relation to your data charges on the current invoice ,please note that we have reviewed the history of the case and usage history and the findings suggest that whichever sites that were visited either contained a billing disclosure that was perhaps overlooked .
If possible please go into your browsing history and note the sites that were visited @
- 26-12-2016 11:37:54 26-12-2016 13:01:47 bytes 133,891,306 (R19.16 )
- 26-12-2016 10:22:42 26-12-2016 11:09:54 bytes 107,627,177 (R15.4 )
- 25-12-2016 13:08:55 25-12-2016 14:00:58 bytes 127,261,772 (R18.21 )
Contact 180 for further assistance can be conducted.
Regards
Social Media Team
Best regards,
Good Day
Hope the message finds you well
In relation to your data charges on the current invoice ,please note that we have reviewed the history of the case and usage history and the findings suggest that whichever sites that were visited either contained a billing disclosure that was perhaps overlooked .
If possible please go into your browsing history and note the sites that were visited @
- 26-12-2016 11:37:54 26-12-2016 13:01:47 bytes 133,891,306 (R19.16 )
- 26-12-2016 10:22:42 26-12-2016 11:09:54 bytes 107,627,177 (R15.4 )
- 25-12-2016 13:08:55 25-12-2016 14:00:58 bytes 127,261,772 (R18.21 )
Contact 180 for further assistance can be conducted.
Regards
Social Media Team
Best regards,
telkm its not like the sites that i visited i was visiting for the first time ever since i joined telkom of which i regret and i was never charged before. that is just an excuse and im going to expose you for being a lying snake.
firstly you charged on the 23dec with 0.02cent at 20:34 for 80977 kilobytes and of which i was only using my emails and whatsapp when i got a chance as i was travelling home at that time then you went on and charged again testing waters on the 24dec with 0.1 cents plus 0.5cents at 12 noon and of which i was only using emails and whatsapp, you carried on charging me with cents respectively untill you decided to charge more from the 25dec with R18.21 at 14:00 of which i was using google maps to navigate as i was travelling to Mpumalanga then againg you charged me again on the 26dec with R15.40 and R19.16 of which i was navigating with google maps to travell back home you then went back to your cents charging me untill the 27dec last amount of R2.79 and you stopp[ed charging.
I have been using google maps,emails and whatsapp too much ever since i joined telkom and not even once i was charged so why was i charged on dec for using regular things that i use daily and not charged WHY TELKOM???? as far as i know all the services that i used they do not have billing disclosures as per your response of which is lame, first you gave me the airtime story that my data was not responding and now you came up with billing disclosures Nonsense you are full of excuses, you dont have honor, respect and accountability Telkom and i will make my voice heard just watch.
telkm its not like the sites that i visited i was visiting for the first time ever since i joined telkom of which i regret and i was never charged before. that is just an excuse and im going to expose you for being a lying snake.
firstly you charged on the 23dec with 0.02cent at 20:34 for 80977 kilobytes and of which i was only using my emails and whatsapp when i got a chance as i was travelling home at that time then you went on and charged again testing waters on the 24dec with 0.1 cents plus 0.5cents at 12 noon and of which i was only using emails and whatsapp, you carried on charging me with cents respectively untill you decided to charge more from the 25dec with R18.21 at 14:00 of which i was using google maps to navigate as i was travelling to Mpumalanga then againg you charged me again on the 26dec with R15.40 and R19.16 of which i was navigating with google maps to travell back home you then went back to your cents charging me untill the 27dec last amount of R2.79 and you stopp[ed charging.
I have been using google maps,emails and whatsapp too much ever since i joined telkom and not even once i was charged so why was i charged on dec for using regular things that i use daily and not charged WHY TELKOM???? as far as i know all the services that i used they do not have billing disclosures as per your response of which is lame, first you gave me the airtime story that my data was not responding and now you came up with billing disclosures Nonsense you are full of excuses, you dont have honor, respect and accountability Telkom and i will make my voice heard just watch.