Day light *******

I took out a contract with Telkom in 2017 think it was a smart rate one hundred for R149, 5gigs day, 10gigs night. My contract was up last year and o got a call to upgrade, to a package for R139 10gigs all day. It's only been since March last 2019 that I have my new modem and the suddenly one Jan this year I am receiving no gigs. Called on the 2 January, consultant advised it will be loaded within 24 hours, still nothing. Called on the 6 of January even spoke to a manager Simphiwe Sithole who advised he will escalate the matter and acknowledged as to what I am supposed to be receiving. I received and email yesterday confirming it's resolved, still modem shows connected no internet. Called this evening and had a consultant speak to me as if I am illiterate Uthando Mashaba, who had me again on hold for 40 minutes because apparently whenever I called Telkom I have hours to spare on hold. Only to be told my contract ended in 2017, now if this consultant could do math and took time to listen he would notice that my 2 year contract ended o. 2019 and was renewed I even received a new modem but that ******* knew better. He continues to tell me I am paying R139 for a sim card, like how the more. Since it's the 8th day of the month I will be putting a stop order on my account. Coz I am getting no grace with these idiots.