1 reviews | Active since Nov 2014
<p>i took a contract for R139 for hauwei P8 lite cellphone ********** 786 who then told that my data will capped for he 1gigabite but then they deducted R639 on the 25th of October then they said i use r450 worth of data , when i was told that that it will not go pass the contract agreement , then i call then and spoke to kabelo mashalane who told me that telkom was on the wrong and open a case (case no: ********** 1) and then i recieved a message saying it was sorted and i was credit back ..but when i call again and spoke to maketi phungo who said i was only R35 and not the full R450 and when i ask to speak to supervisor , she said her supervisor Toni venter will call me back ., i am still waiting for the phone call and please beware that since the 25th of september i am unable to use the web or the whatsapp bundle only voice calls . this is day light *******..</p>
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi plyluv,
please note that we tried contacting you with no luck,
We have sent your query to our Billing team for further assistance, they will be in contact with you.
Your reference number is :***3.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi plyluv,
please note that we tried contacting you with no luck,
We have sent your query to our Billing team for further assistance, they will be in contact with you.
Your reference number is :***3.
Regards
Launa
Telkom Social Media Team
Best regards,
they did it again deducted R605 from my debit order after they said they stop my data usage last month .. and they still claim that they send me a message which i never recieved of the phone call they claim to have made to me, this time i spoke to consultant Ksinenhlahla dhlamanini and her supervisor Letoya parker , who could only say that telkom made another mistake on my account and she can not do anything for but only escalate to the billing department case no: ********** 0 who was suppose to call me on Wednesday but they never as usual ,, i need serious help with Telkom ..anyone can advice me on how to take this futher .. they just taking food off my table and they don't care.
they did it again deducted R605 from my debit order after they said they stop my data usage last month .. and they still claim that they send me a message which i never recieved of the phone call they claim to have made to me, this time i spoke to consultant Ksinenhlahla dhlamanini and her supervisor Letoya parker , who could only say that telkom made another mistake on my account and she can not do anything for but only escalate to the billing department case no: ********** 0 who was suppose to call me on Wednesday but they never as usual ,, i need serious help with Telkom ..anyone can advice me on how to take this futher .. they just taking food off my table and they don't care.
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