Day light reap off from telkom

What kind of nonsense service is Telkom offering to it's customers ?? I have had a 24 months contract with the service provider since 2018. Not once have I defaulted on payment . Before the expiry of the contract if August 2020 I was contacted by their sales department. I explicitly told them I do not want to continue with their service and I am not interested in any of their products. To my surprise I saw a deduction of R40 in September and reversed it at the bank. Same deduction of R40 went through in October , I reversed again. This morning I am seeing a deduction of R322 . I called in and I was informed that the R322 is a rejection fee. Did you mention any rejection fee on my contract. Did you clearly inform me that your contract is a lifetime commitment , because even today your agents told me that they cannot cancel this control. What will it take for you to cancel this stupid contract ?? Me going to the Ombudsman ? I do not want to see any deductions from Telkom ever again on my bank account. Please contact me urgently