1 reviews | Active since Jan 2015
Day data used instead of night surfer
I took out a LTE router contract last month with 10gb day data and 10gb night surfer. <br> <br> This morning(before 7am) I downloaded a couple of music albums and discovered all my day data was depleted. I then phoned the customer services number and they told me that in order to take advantage of the night surfer package, I need to turn off my router at midnight and turn it back on again. I was appalled and shocked to hear this! I then asked to provide me this clause in my Terms and Conditions and the Telkom employee was unable to do so. I also asked for this data to be refunded and was also told no. I then asked to speak to a manager and she told me one will phone me back. Its been 2 hours now. <br> <br> This is a clear breach of contract ans misselling. Can anyone please give me more clarity regarding this?
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Luleka Kewana
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM83685
Regards
Luleka Kewana
Telkom Social Media Team
