HT
Heinrich T
1 reviews | Active since Oct 2015
09 Oct 2015, 15:02
Day 9 without DSL
I give up. We are on day 9 without ADSL. Our ISP (not Telkom) has been excellent in phoning me every day to give me the same update - they are waiting for Telkom to resolve the issue. Yesterday they phoned me to tell me Telkom wants to close the incident report as it has been resolved...where was it resolved???! We are still without internet. Oh, thanks Telkom for the small credit we received on our bill...unfortunately that still does not give us connectivity...
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Telkom's replyOfficial
09 Oct 2015, 15:16Hello hwvant00,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM152059.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM152059.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply09 Oct 2015, 15:16
Official
Hello hwvant00,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM152059.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM152059.
Regards,
Joshua
Telkom Social Media Team
Best regards,