Day 9 Still No Service

Item: Telkom
Rating: 1

Thank you for your reply below. You have omitted to advise me of a Senior Managers e mail address so i can advise them of the service i have received. Its also to let them know what is happening on the ground. Thank you for the cancellation form. I would have thought from a prospective of loosing a client you would rather rectify the situation and try and retain a client , clearly this is not part of Telkoms Business model. This whole episode is extremly disharting , seeing that i have been a Telkom customer for at least 7 years and my late father for almost 50 years. I await the e mail address as requested and an update as to when my service will be retored as i have to give 30 days notice to cancel my service ! Into Day 8 We Go With Still No Service And Plenty Of Promises So day 7 with no service yielded nothing but empty promises. 1. Called 10210 asked for a Manager. Was told he was busy would return my call - never did ! 2. Received a call per below from Keagan - appologies all round - will escalate - still no joy 3. Called 10210 asked as to the status . Now this is good...a tech was working on the line from 07h41 till 10h20 he could not fix it - nothing further was done ! I AM NOW SICK AND TIRED OF YOUR SERVICE OR SHOULD I SAY NON-SERVICE AND EMPTY PROMISES. PLEASE ADVISE WHERE I CAN OBTAIN FORMS TO CANCEL MY SERVICE ALONG WITH E MAIL ADDRESSES OF YOUR SENIOR MANAGER AND THE DEPARTMENT I CAN SEND MY CANCELLATION FORMS. I AM NOW DONE WITH TELKOM !!!!!!! NCE Day 7 Without Service Looms Whilst i appreciate your replies per below , your escalation to assist is not working ! Its strange that i am the only one in my road without service I Need My Service Restored These are the replies i have had to date. I now enter day 6 with still no service. A service for which i am paying for but cant use. This is not good Telkom , this is not good. When is this going to be sorted out give me timelines please. I do believe this issue has not become protracted ! "Good day Alan, Please be assured that this matter has been escalated to our Technical Team, feedback will be provided. Your reference number is AI ********** . We apologize for any inconvenience caused. Regards, Busi Telkom Social Media Team" Mar 23, 2017 13 hours ago Alan Dean : Official private business reply: Hi Alan We so sorry for this. Your reference number is currently awaiting a technician to be assigned. We have logged an escalation on your behalf. Regards tumelo Mar 23, 2017 10 hours ago Official business reply: Good day Alan, We sincerely apologize for the delay. We will follow up with our Technical Team and revert back to you. Regards, Busi Telkom Social Media Team FIX MY LINE PLEASE !!!!!!!!! Mar 24, 2017 14 hours ago Alan Dean : Just to check i have again asked all my neighbours for feedback as to their landlines are in working order ( we have a street whatsapp group. All are working except mine . I have stated before that when lines go down my line seems to be the one that is severly comprimised . Please i am asking that this issue be sorted out today , i cant go without a service for another weekend. I trust you understand my frustration in this regard. Alan Dean Mar 24, 2017 10 hours ago Official private business reply: HI Alan Dean Thank you for making contact with us and taking my call. As discussed i have escalated and made contact with the technical team in your area. I await further available updates and feedback will be provided soonest. Interaction Ref: AI ********** Regards keagan Telkom Social Media Team Mar 24, 2017 7 hours ago Alan Dean : Att Keegan, Just for the record , i have just contacted 10210 to see the progress on my line. Its noted as still down . A Tech was dispatched at 07h41 this morning and then had some coment about not being able to fix the line time 10h20. Since then nothing. They gave me an escalation Ref 970776. Please can you advise what is going on, i am really beginning to loose my sence of humour . Why cant it be fixed or escalated to someone senior . Another day wasted by *********** people ! I await your reply. Alan Dean Mar 26, 2017 1 hour ago Official private business reply: Good morning. Sorry for the delay and inconvenience caused. Our team will look into this matter and advise. Please note that the cancellation form is available online: http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2.PDF Thank you. Regards, Moenieb. Telkom Social Media Team.

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