1 reviews | Active since Mar 2012

23 Mar 2017, 21:44

Day 7 Without Service Looms

<p>Whilst i appreciate your replies per below , your escalation to assist is not working ! Its strange that i am the only one in my road without service </p> <p> </p> <p>I Need My Service Restored</p> <p>These are the replies i have had to date. I now enter day 6 with still no service. A service for which i am paying for but cant use. This is not good Telkom , this is not good. When is this going to be sorted out give me timelines please. I do believe this issue has not become protracted !</p> <p> </p> <p>"Good day Alan, </p> <p>Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team"</p> <p><br />Mar 23, 2017<br />13 hours ago<br />Alan Dean :<br />Official private business reply:<br />Hi Alan</p> <p> </p> <p>We so sorry for this. Your reference number is currently awaiting a technician to be assigned. We have logged an escalation on your behalf. </p> <p> </p> <p>Regards</p> <p>tumelo</p> <p><br />Mar 23, 2017<br />10 hours ago<br />Official business reply:<br />Good day Alan, </p> <p>We sincerely apologize for the delay.</p> <p>We will follow up with our Technical Team and revert back to you. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p> </p> <p> FIX MY LINE PLEASE !!!!!!!!!</p>

0
Replies (2)
's update24 Mar 2017, 07:33
Reviewer Update

Just to check i have again asked all my neighbours for feedback as to their landlines are in working order ( we have a street whatsapp group. All are working except mine . I have stated before that when lines go down my line seems to be the one that is severly comprimised .

Please i am asking that this issue be sorted out today , i cant go without a service for another weekend.

I trust you understand my frustration in this regard.

Alan Dean

's update24 Mar 2017, 15:02
Reviewer Update

Att Keegan,

Just for the record , i have just contacted 10210 to see the progress on my line. Its noted as still down . A Tech was dispatched at 07h41 this morning and then had some coment about not being able to fix the line time 10h20. Since then nothing. They gave me an escalation Ref 970776.

Please can you advise what is going on, i am really beginning to loose my sence of humour .

Why cant it be fixed or escalated to someone senior . Another day wasted by *********** people !

I await your reply.

Alan Dean