Day 6 after Payment - Account still suspended

I called Telkom mid July to change banking details and they still tried to deduct off my old account which resulted in late payment and a penalty fee. My account was suspended on 23 August 2022 and I made a manual payment of R600.70 for July and August including the penalty fee. I have been calling customer care EVERYDAY since then and every time I am told to send proof of payment. 6 days later my account is still suspended and I have no connection and I am told that the payment hasn't reflected on Telkom's side. I find this very unfair as I keep being told that payment reflects in 48 hours.