IS
Ishmail S

1 reviews | Active since Nov 2014

29 Nov 2015, 20:35

Day 50 still no service, related too SM170222

It has Been 9 Days since I logged a hello peter complaint and still nothing from telkom. related too SM170222<br> <br> telkom does not care about its customers, If another service provider can service our area Ill cancel telkom and never buy any products from telkom again , they are useless<br> <br> Same story on my ADSL line, it is very slow<br> <br> Same story from Telkom Engineers , Vimpy, Nelson , Chris, etc they<br> <br> 1.Recreated the ports and Adsl profile !<br> 2. I Do SAIX Speed test <br> 3. Telkom Went onsite to fix some Card in a box !<br> 4. I Do SAIX Speed test ! <br> 5. Recreate ports and Adsl profile <br> 6. I Do SAIX SpeedTest<br> 7. and so on... repeat since 10 October 2015 , it is now 29 November 2015<br> <br> after all this my line is still slow and no Telkom engineer actually comes onsite to my house to see what is exactly wrong , they just randomly call on my house phone , lucky i do work from home to answer, then they try recreate a port or profile or whatever , then I must wait a day to do a speedtest around 6pm-10pm when the line speed slows down, telkom never calls back to follow up ....that is the cycle of the poor service i am getting from telkom , they do not know how to fix a 4Mb ADSL line they own

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Replies (1)
Telkom
Telkom's reply30 Nov 2015, 02:07
Official
Hello baas786,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM170222

Regards,
Ntokozo
Telkom Social Media Team
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