Day 5 still no service!

Dead line reported on thursday 18 feb 16. Now 5 days later. Still no technician sent to fix problem. In spite of dailly phonecalls (holding for callcentre 20 minutes plus) and messages sent on facebook there has still not been attended to the dead line. No internet and no landline. On 18 feb the telkom technician left my direct neigbour about an hour after i reported the dead line. Seems to me that is where the problem started. Pity that there is no other service provider. At the mercy of a company who finds it funny to delay fixing their faulty lines and who cannot ina 5 day period even inform of when they will be able to fix problem. Next stop twitter since telkom does not even have anywhere to complain about their service! Oh and please i do not want to rate the poor individual taking my call. The call centre agent is not the problem. Management with their week plus turnaround time for fixing faulty lines is the problem. I want a refund for my downtime and the line fixed. After all you get paid on time every month. Least you can do is have a proper service for faulty lines. Disgusted by service but not surprised!