1 reviews | Active since Apr 2012
Day 4 Without a Working Landline or ADSL
From Friday the 04th December 2015 I have had no Working Landline or Working ADSL Line. For Sanity sake I chose to have my landline with Telkom and ADSL with MWEB. Unfortunately my internet cannot work as My line is not working. I have raised a Call with Telkom-968crk041215 and escalation 792728.I called on the 05th December and the call was assigned to a technician, and the again on the 07th and was told the same thing. <br> On the 08th Thembi informed this was assigned to a technician and that he will have the line fixed by the 16th December 2015. This is ******* and is unacceptable.<br> I spoke to Stephen who is her Supervisor and he cannot get hold of the assigned technician. He did not allow me to speak to his Manager Neo Basuthu or Neo's Manager Oupa Sejo as they are not available. <br> Telkom still have not committed a resolution time. If this is not resolved I want my line disconnected tomorrow please, and I want no further dealings from Useless Telkom. Please also ensure I am not billed for Service from Friday,As I have not received a Service to date.
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175978
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175978
Regards
Narriman
Telkom Social Media Team
