**DAY 33 and still no response from TELKOM**

**DAY 33 and still no response from TELKOM**

"Unlimited Home" was the package i wanted to get for my home. I contacted your call center and asked then a few questions, then decided that this would be the package for me. I also asked the agent , Thembelishle if i would get the wifi router extender as well if i do this online or over the phone with you now? she assured me i will still get it if i do it over the phone.

i completed the details and she said she will send through and sms to ********** and the router PLUS the wifi extender will both be delivered within 5 working days. This was on the 16Oct18 - its going 2 weeks now and still no response on my calls nor chasers on an update.

i was hoping this would be concluded before the new month of NOV18, but clearly this is not the case. whom do i have to speak to in order to check up on this and what the issue is? does this mean i will have to cancel all together and take it out with another service provider as there seems to be NO customer service with Telkom? I then decided to go to a TELKOM store in the BLUFF and a Tyrone helped me in advising that we should give it a couple more days, its now over a week and still no update or response. Pls can someone help me????!!!

I have addressed this on Social media as well and TELKOM acknowledged the mail but with no feedback whatsoever.

Im sure there is one good sould that can back to me on this and advise if i should cancel all together and rather take it out with a store directly instead as i would atleast get a response.??

I will continue posting on this platform until i TELKOM responds to me