CB
Colin B
1 reviews | Active since Feb 2014
18 Sept 2015, 11:59
Day 3 - SERVICE STILL DOWN
We are now into day 3 of absolutely no line & internet ((***). Escalations don't mean a thing. Call centres don't answer calls. I gave up on my last online \chat"with Joshua Nokoena ito progress - i closed the chat after waiting 15 min for a response!<br> <br> Response times are unacceptably long - 2 full days just to get to the technical dept and then to join a queque which no one can say how long it could take!"""
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Replies (1)Telkom's replyOfficial
18 Sept 2015, 15:47Hello JCbouwer,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM147035
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM147035
Regards
Luleka
Telkom Social Media Team
Telkom's reply18 Sept 2015, 15:47
Official
Hello JCbouwer,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM147035
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM147035
Regards
Luleka
Telkom Social Media Team
