DAY 26 - TELKOM: HOW BAD DOES BAD SERVICE REALLY GET?

<p>On 17 February 2017, at approximately 17:00 a car crashed into the Telkom (blue / Green) box around the corner from my house. This accident occurred in Goldman Street, Florida, Roodepoort between 4th and 6th Avenues, nearest intersection is 4th Avenue.</p> <p>I reported the telephone line outage almost immediately with reference number: 170217. I also have the following reference numbers: 966363 and after reporting the matter via HelloPeter.com another reference number: AI ********** .</p> <p> </p> <p>I have made contact with Telkom’s Call Centre almost daily and all I get are Call Centre agents who log a call or who inform me that the call is registered as a Bulk Area outage and is receiving attention.</p> <p> </p> <p>I saw and spoke to two technicians on about 9 March 2017 who were working on the Telkom box but they were only there to restore one telephone line to a business in the area. They left the damaged Telkom box propped up again the wall of the church on the corner of Goldman Street and 4th Avenue.</p> <p> </p> <p>On Sunday, 11 March 2017, a group of three technicians replaced the damaged box and began the reconnection of the lines. However, when the lines at the Church (reference number: 090317) were checked, they still did not work. How frustrating. The telephone line at my home was receiving calls for a company (Union) called UASA. My home telephone number just rings. I am able to dial out on the telephone line which is registered to UASA and am receiving numerous calls for this company at home.</p> <p> </p> <p>I have an ADSL line and one would imagine that Telkom would take better care of their customers. I receive the monthly Bill from them and would like to known if they will restore a service that I am now not receiving if I failed to pay them.</p> <p> </p> <p>This level of service is way beyond poor. It is disgusting.</p> <p> </p> <p>PLEASE TELKOM COME AND FIX THE PROBLEM.</p> <p> </p> <p>YOU OWE IT TO YOUR CUSTOMERS.</p>