Day 18, still a line fault

Its now 18days since I reported this line fault, I've received no communication or feedback for this problem,<br> even though there are telkom technicians working in my area and at the exchange.<br> All I get is apologies and promises from the pr guys..here are some examples:<br> <br> Hi Luis, we will follow up and get back with feedback. ^ML<br> Hi, your fault is currently with our dispatch centre awaiting tech to attend.^WA<br> Hi Luis, apologies for the delay. Feedback will be provided once available.^TM<br> Hi, apologies for the inconveniences caused, we will follow up and prioritize with our sales team, feedback will follow accordingly.Thank you ^KS<br> Hi,we understand your frustration and anger caused by our bad service ,please accept our apologies our management will investigate and get back to you.^LK<br> Hi, we will follow-up and provide feedback at the soonest.^WA<br> <br> I'm not just frustrated, I'm now incapable of running my business, I don't earn a salary every month like you guys. I have to pay salaries. My business relies completely on the internet which we pay you for and you dont even have the courtesy of calling me for feedback or even offer some kind of alternate solution.