DAY 17 - TELKOM still not servicing the area outage

<p>On 18 February 2017, a car crashed into the Blue coloured Telkom box in Goldman Street, Florida, Roodepoort. I almost immediately (17:09) reported that the telephone line was down. The Call number is 817CRK170217. On 18 Feb. I received an SMS saying "Your fault is in hand with our technical repair division."</p> <p>I also reported the fault almost daily via HelloPeter.com and received another reference number. I even sent a picture as the box that was crashed into was not moved in any way whatsoever. It therefore stands to reason that no inspection of the problem has been done.</p> <p>This is most frustrating as it is not just a single residence that has been affected but a whole area and Telkom is aware of this.</p> <p>All one gets is promises and more promises.</p> <p>I even spoke to someone at the Call Centre who claimed to be a Manager. His name is Wasseem. He promised to call me back. I am still waiting and its been 6 days already.</p> <p>And yet, I have had numerous reminders to pay my Telkom account.</p> <p>This is extremely poor service.</p> <p>The Minister of Communications has now received a copy of this complaint as well as it being sent to the Citizen.</p> <p>Perhaps someone needs to do a review of the productivity of the Managers, Supervisors and technicians.</p> <p>This is Extremely poor service</p>