Day 17 of line not working

Telkom goves me no valuable communication regarding this fault. On the 1st of January when we logged the fault, the call centre guy told me there was an unusually high voltage through the line, the cables division must order a new cable. The only communication I get from there on is a generic message saying that they have not forgotten about the fault. What is being done? When is the ETA? Is the problem impossible to fix? I am starting my studies this year and I have now lost a whole month of studying!!!! It is so frustrating to sit at home with so much work to do but I am unable to do it due to someone else's mistakes. I have been phoning the call centre at least every second day since then, they can never tell me anything! Monday she told me to phone back during the day and she will be able to speak to the cables department and hear what is going on. I spent 27 minutes of my 30 min lunch break on the phone with a telkom agent only to hear at the very end that that was actually impossible. I have spent just under a hundred rand on cell phone data, my boyfriend the same, we pay webafrica and showmax for services they were unable to render, not to mention all the movies we paid to rent because we could not utilise showmax. I am so dissapointed and tired of this battle and I just want to know what is going on. Have they placed the order yet for the new cable? When is its ETA? Can we not setup an appointment for the day after the ETA so long? I just want to feel like somethong is being done and I am not a month behind my classmates for no reason. Also if it cannot be fixed we need to make arrangements to move so we can live somewhere with internet(although we would then look for somewhere that vox telecom operates so we can get rid of telkom once and for all). :(