FS
Fatima S
1 reviews | Active since Sept 2011
07 Sept 2015, 10:32
Day 13 - Telkom refuses to help
Today is the 13th day from my fault report. 12 days from the day I escalated it. 6 days from my HelloPeter report. I have been calling Telkom DAILY (for an hour each time, on my Cell phone) to find out progress on this. Every day I hear a different story. Half my bulding's phone lines are out. I would assume that this would be taken seriously due to the sheer volume of people affected. Clearly not. I have had promises from call centre agents, from floor managers (Charles promised it would be fixed by Friday last week), and from HelloPeter agents assigned to give those generic \I'ms sorry for your inconvenience' messages. Sorry's big toe. I have explained several times
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Telkom's replyOfficial
07 Sept 2015, 11:00Hello FayeSN,
We really do apologise for the delay in assisting you with this.
Be assured, your query has been escalated to management to assist and provide you with feedback.
Ref SM141635
Regards,
Didi
Telkom Social Media Team
***
081 180
We really do apologise for the delay in assisting you with this.
Be assured, your query has been escalated to management to assist and provide you with feedback.
Ref SM141635
Regards,
Didi
Telkom Social Media Team
***
081 180
Telkom's reply07 Sept 2015, 11:00
Official
Hello FayeSN,
We really do apologise for the delay in assisting you with this.
Be assured, your query has been escalated to management to assist and provide you with feedback.
Ref SM141635
Regards,
Didi
Telkom Social Media Team
***
081 180
We really do apologise for the delay in assisting you with this.
Be assured, your query has been escalated to management to assist and provide you with feedback.
Ref SM141635
Regards,
Didi
Telkom Social Media Team
***
081 180