Day 12 with no internet connection and no feedback

I've logged numerous call's with the Telkom call center (which on average takes over an hour for them to answer the call at a time) for an issue i've been having since the 22nd January 2015. My line (ADSL) and connection is completely dead, no connectivity nothing. With me logging all these call's, not a single piece of feedback was given in the past 12 days, as to whats happening with my line, whether somebody's working on it nothing.<br> <br> I then reverted to the social network team on Twitter, and after about 5 Direct messages and a few tweets, still nothing, its as if nobody cares about the ****py service they provide.<br> <br> All this issues, for a service that costs nearly R800 p/m. I am really sick of this service, i need some feedback urgently!