Dateless Angry Customer

<p>If I could give no star rating I would after the lack of service I have received from Telkom. </p> <p> </p> <p>I called the Call Centre on Sunday 02/04/2017 and spoke to Christina - my issue was and still is that my 1gb data bundle was not loaded by Telkom. </p> <p> </p> <p>She first told told me that this was cancelled. I didn't request for this to be done but Telkom saw it necessary that they do this without my confirmation. Then she changed her story to - the data bundle has been depleted. By now my frustration levels had gone up the roof. </p> <p> </p> <p>I requested to speak to a supervisor, I am put on hold for about 10 mins then she comes back to tell me that her supervisor is busy on another escalation. </p> <p> </p> <p>She comes back to tell me no she is wrong the depleted bundle is the one from last month, no bundle was loaded this month coz I cancelled. She said she will re-activate the bundle for me. Another 5 mins on hold she comes back she can't re-load coz it picks up that I'm already activated for the service. She has to log a case for me and I must now wait 72 hours for someone to contact me. It's almost 73 hours and no one has called and no bundle has been loaded. Case number provided was # ********** 9.</p> <p> </p> <p>the cherry on top after this interaction is that Christina dropped the call on me after I had Agreed to go through to the rating services. </p> <p> </p> <p>I want this this to be sorted out and I want an apology for having the call dropped on me by the agent. </p> <p> </p> <p>Regards</p> <p>Very Angry Dataless customer </p>