MD
Mahesh D
1 reviews | Active since Mar 2009
16 Feb 2016, 18:31
Dataline dropping despite tower & booster/Billing
Case: SM196331 and Unassigned query<br> <br> Ive a billing query going back to November and an reception query going back to 16 Jan.<br> <br> I need someone to inspect the signal catcher you installed and<br> <br> I need an explanation as to the change in billing from the offer noted bellow:<br> On Broadband there are a couple of articles and reports on 10GB for R199 mobile data promotion\ . Ive also noted widespread complaints on the billing error on the internet. Cant be gopod fore your business.<br> <br> and the R100 extra billing when I paid in advance for a month.<br> <br> In addition to this the dropping of the 2GB+1GB deal makes MTN more cost effective. How has that been allowed?<br> <br> <br> "
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Replies (1)Telkom's replyOfficial
16 Feb 2016, 20:23Hello maheshde,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM196331 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM196331 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply16 Feb 2016, 20:23
Official
Hello maheshde,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM196331 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM196331 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
