Data was not loaded to my number even after sending bank statements to prove purchase

Am so disappointed on how my case is not treated serious. From the 31/08/2024 till today am still waiting for my data. I bought data online on the 30 august 2024 on Telkom online portal and used my card to pay for the R249 off peak data and the data was never loaded called Telkom on the 31/08/2024 and submitted my bank statement to *** and got a text that the case was closed and resolved on the 02 September 2024 but still no data.

Case number : ***0 My number ***

I just called again today and I was told the case was closed and no info on when I will get the data , the lady checked and realise that the was no reply from this email *** regarding receipt of the bank statement that proves my purchase of the data and what was the feedback

It’s now 10 days with no data and I’ve already spent more than that R249 on data

I am really disappointed, Telkom should’ve refunded my money instead of giving me data as it’s taking more that 2 weeks to allocate data to my number

Am really gatvol with your service and am no longer interested in getting the data but my money back