1 reviews | Active since Mar 2017
<p>I have been having a problem since last year(2016) with Telkom Mobile. I had an iPhone 5 and for some reason 250MB of loaded data was depleted within a matter of 10 minutes per time loading. This happened over a period of days to the point where I stopped purchasing data. Queries were logged and the same questions were asked. Promises were made that I would be contacted after the case was resolved but still nothing. Being in the I.T field I adjusted my mobiles settings to update apps only over wifi so data was not eaten up by apps updating. Background data had been turned off from the time I purchased the phone. I took it to the extent of disarming data usage for all my apps except Whatsapp as I was told the "phone" was the issue. Eventually I had given up until last week Friday (24 March 2017). I now have an iPhone 7 thinking that this would be different since it was the old phone that was supposedly the issue. Since Friday I've loaded almost a gig of data and haven't really even used it. Loaded data just before midnight and went to bed to wake up with no data. The same pattern is being repeated and I refuse to be spending so much money for nonsense.</p>
Hi razzhoys
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
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keagan
Telkom Social Media Team
Best regards,
Hi razzhoys
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
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